Freshdesk

Access tickets and conversations from Freshdesk

How it works

The Freshdesk connector indexes tickets from your Freshdesk account.

Setting up

Authorization

1. Log in to Freshdesk

   Login to Freshdesk

   • The Freshdesk user must be a verified agent, admin, or owner.
2. Open profile settings

   Click the profile avatar and choose profile settings.

   
3. View API Key

   Select View API Key.

   
4. Authorize Onyx

   Once you have the API key, you can use it (as well as your domain) to authorize your Onyx connector. The password field is unused when the API key is provided and will be removed in a future version of Onyx. For now, please enter abc into the password field.

Indexing

1. Open Freshdesk connector

   Navigate to the Admin Panel.

2. Add connector

   In the sidebar select Add Connector and click on the Freshdesk tile.

3. Create credentials

   Select Create New and then provide your Domain, Password and API Key, along with an optional name for your credentials.

4. Save credentials

   Click Create and your credentials will be saved and automatically selected.

5. Create connector

   After selecting Continue you can choose a name for your connector and then click Create Connector.

6. Start indexing

   Once you have created your connector Onyx will automatically begin indexing your tickets.