Gong

Access call transcripts from Gong

How it works

The Gong connector pulls in the transcripts of calls recorded via Gong. The Gong connector indexes the call title, call description, and contents of the actual transcript.

New transcripts are pulled every 10 minutes.

Setting up

Authorization

1. Obtain API credentials

   Get an Access Key and Access Key Secret to pull in Gong transcripts

2. Open Company Settings

   As an admin, go to Company Settings on the right of the top options bar

   
3. Open Ecosystem → API

   Next, find the Ecosystem block and select API

   
4. Generate API keys

   Once there, select API KEYS (it’s right next to INTEGRATIONS). Click GET API KEY and note down the ACCESS KEY and ACCESS KEY SECRET

Indexing

1. Open Gong connector

   In the Onyx UI, navigate to the Admin Panel and select the Gong Connector

2. Provide credentials

   Provide the Access Key and Access Key Secret from the previous step

3. Choose workspaces

   Add a list of workspaces to index or leave empty to index all workspaces

4. Start indexing

   Click Connect to begin indexing Gong call transcripts